To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. the home, For If the engineer is already working on the fault, then you won't be able to change the appointment. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. I have sent a pm with my information and description of the situation. 10 reasons to work for BT Openreach. 22h. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. This depends on the apprenticeship you are applying for. I think Openreach work 7 days a week, and on bank holidays. It could be Sky's Openreach account number, for the details that ISPs have given them. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. You might not need a visit, just the right advice and help to identify the problem! That's usually four or five days a week between Monday and Sunday. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Well arrange a convenient appointment when both you and the engineer are available. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Work Experience. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Theyll aim to do this within 5 working days of you placing your order. @richthestag. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . You can view these money saving ideas by clicking HERE. . Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Please only call if you have a letter from the government saying you are high-risk. They will call you to confirm their arrival time and to find out about any access requirements. The installation takes around three hours and the Openreach engineer will need access to your property. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Answered 26 October 2019 You will work long hours and not get paid for them . I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. I could not recommend working for BT Openreach at all. 2. A specific time cannot be given and access must be available for the entire slot. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . If you cant change your appointment, chat online or call us and we'll do it for you. @bt_uk. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Our broadband then stopped working completely. The cookies is used to store the user consent for the cookies in the category "Necessary". It was reported a yesterday (I think). Openreach is the UK's digital network business. Necessary cookies are absolutely essential for the website to function properly. Darlington, United Kingdom. The live chat person wasn't at all helpful and actually closed the chat without resolution. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. The cookie is used to store the user consent for the cookies in the category "Performance". BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Suggest you contact openreach as this is BT Retail /Consumer forum. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I interviewed at Openreach (London, England) in Sep 2020. The fault isnt due to fair wear and tear. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. on They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. @bt_uk. But you will have heard of BT, BT Broadband and BT Infinity . Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. We have a range of ways to get in touch for new and existing customers. First, Openreach will send an engineer to assess how much work is needed. Was the First Engineer who the complaint was about actually a Qube Engineer? We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. 13h08. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Mar 2018 - Present5 years 1 month. BT Openreach was established in 2006 . The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. So, here's where it all started working as a Phone Engineer. We had to say we were from Openreach, working on behalf of their Service Provider . Work programme gives an insight into life as an Openreach engineer. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Log into order tracker using your BT ID or order reference and postcode. Civil's don't have to give the hrs travel time as you have to start at a yard. The cookie is used to store the user consent for the cookies in the category "Analytics". He has sturdy life goals and knows where he wants to go. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The cookie is used to store the user consent for the cookies in the category "Other. Compiled by Patrick Collinson. Ring sky told an engineer will come out in the next 48 hrs. This is simply not true. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Answered View answer in the context of this discussion Report post Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Moving home . (adsbygoogle = window.adsbygoogle || []).push({}); This field is for validation purposes and should be left unchanged. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Their service has stopped working and it is not fully fixed after two full working days. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. This could be when: We only charge for repair work on a small number of fault reports. Myself and my team cover the whole of the UK. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Do openreach/ BT engineers work 24/7 ? Thousands of members of Communication Workers Union will take action for 24 hours. @XRaySpeX . It also insists that the line is properly fixed. Theres no charge for most engineer visits. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Damage caused during a break in to your premises. Do I have to pay for this visit? Orders and upgrades. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Sustainability, Northern The engineer first needs to turn on the cable that runs from the street cabinet to your property. There's more to Openreach than meets the eye. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available These cookies track visitors across websites and collect information to provide customized ads. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Working from home no service passing the buck. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. The fault is due to theft, loss or removal of equipment. Amount of compensation. Noisy faults often dont show up on a line test result. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. 30-03-2021 12h52. Russian minister laughed at for Ukraine war claims. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Not really a good service from BT. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. The phone stopped working, and our broadband was down for about three hours but then came. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. @katenoblett. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. After a . They'll aim to do this within 5 working days of you placing your order. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on ", http://www.speedtest.net/my-result/3167201384. Work experience gained by working for Openreach is truly respected in its particular field by other firms. If you already have an ONT, its very quick to get connected. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. The strikes will take place on 29 July and 1 August. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Starting salary is poor, but you'll reach the higher rate after 3 years. Read about our approach to external linking. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. How to report a BT line fault or broadband fault. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Openreach, which controls most of the UK's. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Garry They come across many different situations that require considerable skill and the ability to think and act quickly. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Analytical cookies are used to understand how visitors interact with the website. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. BT won't send no one out because @SkyHelpTeam are my provider. 30-03-2021 When you report a fault, we try and assess whether therell be a charge or not. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. BT Openreach What a great place to work! Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. BT. Openreach will then be in touch to arrange when they can complete the work at your premises. BT. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Your working hours Our engineers work 37.5 hours a week. Lost or stolen. We don't ask for any formal qualifications. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Now there is light at the end of the tunnel! The difference between the engineers was night and day. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. First, Openreach will send an engineer to assess how much work is needed. Your contracted to 37.5 hours a week for work which your are field based. & Broadcast. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. I have a line fault that needs to be fixed. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . If you currently work for the BT Group please apply directly through the Internal jobs board. Include an address and phone number. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 We use cookies to optimize the website, no personal information is stored. If you need help email [email protected]. The engineer said you should only have one line and said to get rid of the other. Try their website here. Log intoorder trackerusing your BT ID or order reference and postcode. Ask questions and share tips with other people 24 hours a day. The ISP said it can take up to 72 hours. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. 10. If the work is not complex, they'll carry out all the external work required. Accept cookies to experience the full functionality of this page. Well, by fiddling around on the Internet you have found me! Depending on the provider and package you choose, you might be able to avoid paying for line installation. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. But opting out of some of these cookies may affect your browsing experience. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Yes, please make sure you or someone in your business is available to give the engineer access to your premises. The fault is due to damage caused by someone at the customer's premises. Within 10 working days, Openreach will have completed their survey. All depends when your manager wants you I guess. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. But it changed its tune when the Observer got involved. 22h52, Hi. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Replying to . Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Come home no Internet. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Contact BT. Micky37 Engineers from Openreach managed to cut our telephone line while they were working on our road. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Engineers from Openreach managed to cut our telephone line while they were working on our road.
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